> For the complete documentation index, see [llms.txt](https://remoteu.gitbook.io/manager-remoteu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://remoteu.gitbook.io/manager-remoteu/day-5/day-5-examples/gemba-walk-examples.md).
# Gemba Walk Example 1
### [Example 1](https://docs.google.com/spreadsheets/d/1QNHGhq10_DNRDMPyuIFinQ4VFRDSZllYYULLccViw5A/edit#gid=1493008076)
| Insight | Action | Link |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1. Automate common
Kire creates automation scripts when sees recurring common requests (e.g. Tag a VM). Scripts are then disposed to shared VM and can be used by other team ICs
| Coach all ICs to watch out for recurring cases, automate those and share with the team. Improves both:
1. Quality - FTAR +6% improvement through
addressing IC mistakes (25% FTAR Failure Types)
2. Productivity +85.5% (see 2x Productivity Tools)
| Incoming ticket
Script automation
|
| 2. Focus
Tarik: - keeps focused
- 20-40 minutes blocks
Sushil: - frequent app switching (ex1, ex2)
- chaotic activity switching
| Engage and coach ICs to stay focused on task execution. (e.g. set email reading timeslots, disable chat notifications, avoid task/window switching). Can improve FTAR by up to 5.99%
Let ICs know there’s a direct dependency between focus and quality
| - keeps focused
- 20-40 minutes blocks
- frequent app
switching (ex1, ex2)
- activity switching
|
| 3. Two screens
Dan uses two active windows.
One - for task requirements
Second - for task execution
Sushil is the only IC in the team using a single screen and switching between task definition and execution windows
| Engage Sushil to use 2-screens approach
This will result in less context switch.
Higher focus can improve FTAR by up to 5.99%
| Top performers
ex1, ex2, ex3
Bottom performer
ex
|
###