Gemba Walk Example 1
Insight | Action | Link |
1. Automate common Kire creates automation scripts when sees recurring common requests (e.g. Tag a VM). Scripts are then disposed to shared VM and can be used by other team ICs | Coach all ICs to watch out for recurring cases, automate those and share with the team. Improves both: 1. Quality - FTAR +6% improvement through addressing IC mistakes (25% FTAR Failure Types) 2. Productivity +85.5% (see 2x Productivity Tools) | |
2. Focus Tarik: - keeps focused Sushil: - frequent app switching (ex1, ex2) - chaotic activity switching | Engage and coach ICs to stay focused on task execution. (e.g. set email reading timeslots, disable chat notifications, avoid task/window switching). Can improve FTAR by up to 5.99% Let ICs know there’s a direct dependency between focus and quality | |
3. Two screens Dan uses two active windows. One - for task requirements Second - for task execution Sushil is the only IC in the team using a single screen and switching between task definition and execution windows | Engage Sushil to use 2-screens approach This will result in less context switch. Higher focus can improve FTAR by up to 5.99% |
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