# Gemba Walk Example 3

### [Example 3](https://docs.google.com/spreadsheets/d/1abjGJe3zl-OxqUS2_Sa0C8WT_yY-TePzTaoYHu5RVFY/edit?usp=sharing)

| Insight                                                                                                                                                                                                                                                                                                                                                                                        | Action                                                                                                                                                                                                  | Link                                                                                                                                                                                                                                       |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Support is provided from Skype and not from within the ticketing system. This is bad since this type of communication is not monitored, documented, etc.                                                                                                                                                                                                                                       | Enforce the new [InternalQB](https://remoteu.gitbook.io/manager-remoteu/day-5/day-5-examples/broken-reference) which streamlines communication using JIRA taking away the need to use Skype, Slack etc. | [Link](https://drive.google.com/file/d/11oh53qhYL-5S7cv_KtPoYnw2coCeHcVJ/view)                                                                                                                                                             |
| Tool : JIRA produces too many notification emails that swamp the inbox.                                                                                                                                                                                                                                                                                                                        | <p>Fix JIRA notification email setup.</p><p>IC should spend their time in JIRA not in the inbox</p>                                                                                                     | [Link](https://drive.google.com/file/d/17AxAYTjGqJWcnpTH1EtCsqmg8YidWvsT/view?usp=sharing)                                                                                                                                                 |
| <p>Top performer : 0 time cards in which Skype takes the whole screen space</p><p>Bottom performer : 25% of time cards in which Skype takes the whole screen space. Many times he is not even part of the conversation.</p><p>Note : Screenshot are for one day but this finding was true for all the days in the week. Low performer uses full screen skype much more than high performer</p> | In my new Calendar, Skype time is reduced significantly as this is (a) not aligned with the internalQB and (b) it is a distraction                                                                      | <p><a href="https://drive.google.com/file/d/1V0-8DEuUXWOj51TMmzEz3TVIJwGahCYp/view?usp=sharing">Top Performer</a></p><p><a href="https://drive.google.com/file/d/1bljFKpxHjnxWZkPheQOVNh7ULUZ5rx3G/view?usp=sharing">Low performer</a></p> |