Deep Dive Example 3

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Last updated 5 years ago

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Deep Dive Example 3

Eng.Maintenance

Failure

Link

5 Why

Root Cause

Solution

1. Code submitted wasn’t a complete solution

1. Why: Why did ticket fail EQB? PCA in code review 2. Why: Why did it fail code review? The solution to other parts of the application as well. 3. Why: Why didn’t the IC discover this?

IC did not test his code thoroughly, this is part of the IQB, which it .

4. Why: How did this pass the IQB?

The IQB contains an item: “Investigated Regression”, but the IQB is and is not enforced.

The IQB has to be enforced by the team, also update to require video evidence of the fix made. This could increase IC’s FTAR by

2. Code submitted didn’t work

1. Why: Why did ticket fail EQB? PCA in code review

2. Why: Why did it fail code review? The submitted logging code

3. Why: Why didn’t the IC discover this? IC did not test his code thoroughly, this is part of the IQB, which it .

4. Why: How did this pass the IQB?

The IQB contains an item that “Functional tests pass”, but the IQB is and is not enforced.

We can tackle this issue on two levels. The first one is to enforce the QB via the team and the other one is to require the IC to use JaCoCo ( to implementation), to see what lines he covered during his functional testing and record it for the video evidence in the ().

This will help the IC catching these issues before it reaches the QE team (“shift left”).

Enforcing the IQB and using this tool could both increase this IC’s FTAR by .

3. PCA made a mistake in JIRA (misclicked and rejected ticket)

1. Why: Why did ticket fail EQB? It failed on . 2. Why: Why did it fail on verification? The functionality delivered . 3. Why: Why didn’t the IC discover this? IC did not test his code thoroughly, this is part of the IQB, which it .

4. Why: How did this pass the IQB?

The IQB contains an item that “Functional tests pass”, but the IQB is and is not enforced.

The IQB has to be enforced by the team, also update to require video evidence of the fix made. This could increase IC’s FTAR

PreviousDeep Dive Example 2 NextDay 4 READ ME

Last updated 5 years ago

Was this helpful?

Eng.Maintenance

Failure

Link

5 Why

Root Cause

Solution

1. Code submitted wasn’t a complete solution

1. Why: Why did ticket fail EQB? PCA in code review 2. Why: Why did it fail code review? The solution to other parts of the application as well. 3. Why: Why didn’t the IC discover this?

IC did not test his code thoroughly, this is part of the IQB, which it .

4. Why: How did this pass the IQB?

The IQB contains an item: “Investigated Regression”, but the IQB is and is not enforced.

The IQB has to be enforced by the team, also update to require video evidence of the fix made. This could increase IC’s FTAR by

2. Code submitted didn’t work

1. Why: Why did ticket fail EQB? PCA in code review

2. Why: Why did it fail code review? The submitted logging code

3. Why: Why didn’t the IC discover this? IC did not test his code thoroughly, this is part of the IQB, which it .

4. Why: How did this pass the IQB?

The IQB contains an item that “Functional tests pass”, but the IQB is and is not enforced.

This will help the IC catching these issues before it reaches the QE team (“shift left”).

Enforcing the IQB and using this tool could both increase this IC’s FTAR by .

3. PCA made a mistake in JIRA (misclicked and rejected ticket)

4. Why: How did this pass the IQB?

The IQB contains an item that “Functional tests pass”, but the IQB is and is not enforced.

The IQB has to be enforced by the team, also update to require video evidence of the fix made. This could increase IC’s FTAR