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Day 1 - IC RemoteU

Getting started

Today, we'll start you off with the basics:

• WS Pro tracker: WS Pro track datas related to your work. This provides two very important purposes.

  • First, you can use this tool to generate insights for increasing your own performance standards (e.g., on WS Pro Tool Certified assignment).

  • And, you need WS Pro running, and billing your hours, in order to get paid.

• Information sharing: We share information (e.g., best practices) using Google Docs/Drive, as well as via screen recordings (e.g., Zoom). It's important you understand how these tools work, so you can share your output, as well as collect feedback from others.

• Basic technical requirements: Of critical importance is having the proper computer-related hardware, internet connection, and workspace, in order to maintain a high level of performance within the Factory.

• Additional tools: Finally, we'll cover additional important tools used during RemoteU, and within the Factory.

TMS & ZBT

Next, we'll cover two techniques from WS Pro which are fundamental to the concept of continuous improvement:

• TMS (today), and

• ZBT (tomorrow)

In this first round of TMS/ZBT exercises, you'll begin to understand how you can always seek improvement. Your coach will be instrumental in helping you, not only learn, but apply both techniques.

Learn these techniques well because during Day 3, as part of Own your quality & productivity task, you will perform TMS and ZBT again. However, this time, your goal will be to deliver actual work units, with perfect quality!

This task will ensure you take responsibility of your own quality and productivity, and will prepare you for the Day 5 quality challenge.

Focus, Intensity, and Alignment scores

Next, you'll learn how we calculate Focus, Intensity and Alignment scores, as well as how these metrics impact your work (and vice versa!).

First-Time Acceptance Rate (FTAR)

First-Time Acceptance Rate (or FTAR) tells you what percent of your units passed the Quality Bar on the first try. Any failure requires that you and the QE team perform rework on the failed units. This is of critical importance because failed units that go out, undetected, ultimately can create rework for downstream teams.

Therefore, FTAR is the most important performance indicator, and you should always aim for 100% FTAR. You may be tempted, at times, to focus purely on productivity, and let FTAR slip. In doing so, you might believe your performance metrics will be enhanced. But our experience has proven that such an assumption is wrong!

Instead, you will be ranked by FTAR. A low FTAR results poor performance rankings, regardless of how much you produce. This is a key insight for success. A high FTAR will naturally result in higher productivity rankings, simply because you avoid rework.

If you're thinking this is a high bar, you are correct! In IC RemoteU, you should never have low FTAR. In the factory, almost all teams maintain an FTAR above 95%. And in IC RemoteU, you should for similar rankings.

If you are unable to achieve this, it may mean you aren't learning from your mistakes, or you are not welcoming negative feedback. Before submitting your work, self-review it against the QB, and review past failures in order to leverage others' mistakes, to avoid your own. It's important to note that a Quiz failure also counts as an FTAR failure.

View your FTAR via the coaching logs.

Readings

• See subpages

Deliverables

• 🎒 See Deliverables tab in your worksheet