IC Remote University Briefing

Key information regarding your time in our program, and how to make the most of it!

What is ICRU?

IC RemoteU is designed to be a 1-week, full-time (40 hours), fully-paid, intensive training program. In it, you’ll be equipped to work more effectively, to welcome negative feedback, and to own your quality and productivity. These (and more) are among the traits of great remote workers.

Our program is cutting-edge and, in many ways, is always under development. We’re continually creating new deliverables, so stay tuned during the week to add the newest deliverables to your list.

We’re looking for the true top 1% of global, remote talent. It's within our remote university that you’ll have a chance to prove yourself a member of this elite group.

Getting started

The most important program document you have is your Worksheet. It contains, among other things, your deliverables (located on the Deliverables tab), and we suggest you review each deliverable, 1-by-1, from top to bottom.

Each deliverable is noted (in the first column) with with the day by which you should complete it. If you finish your deliverables before the day ends, then great job! Progress to the next day's work, and stay ahead of the group.

The RemoteU Curriculum contains all of the learning materials used in the program. The Coaching Logs are where you'll deliver your units. To deliver a unit, use the drop-down menu to choose your name, and the deliverable you're completing. This list also represents your coach's work queue, as they will review the work you submit, one or two times, daily.

To be able to measure your (and your fellow participants') performance objectively, we stack rank your performance within the coaching log, utilizing the Stack Rank tab. At Crossover, every manager ranks their team based first on quality, then on productivity.n Meaning, for example, achieving 100% quality across four completed units is considered better than achieving 90% quality across eight completed units.

It's important to note that your name won't appear on the list until one of your deliverables is passed/failed. If you fail a deliverable, that will show in your FTAR score. If you fail multiple times, it still counts as only one FTAR failure, hence the name “First Time Acceptance Rate.”

FTAR is utilized by every team room within the company, and is the ultimate indicator of quality. If you fail a quality check, you’ll have to work on that unit again, which means it will have to go through QC, again. So, you’ll resubmit it via the coaching logs.

This type of rework decreases the overall quality of our service, and the productivity of our team. It's important that you realize, FTAR and productivity scores at XO are weekly targets/metrics. Meaning, if a work unit fails the quality check, your score won't be able to recover until the following week, when you start fresh again. So, Quality is always #1!

How, then, can you ensure your deliverables pass the quality check? You must check your work against the Quality Bar (given in your worksheet for every deliverable) before you submit it.

Direct Coaching/Negative feedback

At every level of our company, and in ICRU especially, we provide very direct feedback on every deliverable you fail. We don’t beat around the bush. Instead, we clearly inform you on which aspects of your deliverable are out of compliance and, more importantly, how to fix it.

For most people, this is a new approach. Over the years, many IC's have chosen to receive this feedback as a personal attack. But the reason we do provide this level of coaching is that it is the most effective form of training you can receive, and we want you to succeed here!

If we didn’t provide negative feedback where warranted, that would mean that we didn’t care enough about your development to help you improve. Please, don’t take our feedback, personally. And don’t be afraid to ask for help when you need it!

Grow from the experience, and use the opportunity to demonstrate what your capabilities. You are not alone, and we are here to help!

What’s my goal in ICRU?

In the end, your primary goal in ICRU is to complete all of your deliverables in a way that demonstrates you are an elite remote worker.

Welcome negative feedback, own your quality and productivity, and exemplify the spirit of continuous improvement, as you deliver your work units, with high quality and on, or before, the deadline.

Final Evaluation, aka SVP Review (week 2, Monday)

Your final evaluation will be based on your written exam, which will highlight your evolution throughout the program. More importantly, it will demonstrate to the SVPs whether, or not, you are a great fit for our company.

If, based on your progress during this one week, our SVPs determine that they would hire you, then you’ll graduate from IC RemoteU, and progress to the next RemoteU.

What happens after I graduate?

The RemoteU program equips you with only the basic knowledge, and mindset, needed to work at Crossover. However, after graduating, you’ll progress to your next pipeline-specific RemoteU (e.g., engineering/support). There, you’ll have the opportunity to prove your technical skills, and to show what you learned as an ICRU participant.

Proctored CCAT

During your first week of RemoteU, you'll be required to take the Proctored CCAT test. This test is not specific to RemoteU, but is a requirement for employment in our company, and is part of our standard hiring process. You may haven't already received an invitation to take the CCAT, which is typically due on Thursday or Friday of your first week.

If you fail the CCAT, your contract with our company will be terminated immediately, and you won't receive payment for your time, here. So, we advise you to prepare for the CCAT using online practice tests, and then schedule the test a time that works best for you.

For more details on the proctored CCAT, refer to the Trilogy Operations Cognitive Aptitude Policy and preparation guide. If you encounter any problems with scheduling your test, please contact [e-mail].